Terms of Service

These terms apply to the use of the Unilink Letting & Property Management website. They govern your use of the site and any enquiry, application or request you submit through it.

1. About Us

This website is operated by Unilink Letting & Property Management Ltd (company number 11217091), registered in England and Wales with registered office at 245 Ilkeston Road, Nottingham, NG7 3FX.

If you need to contact us, email info@unilinkletting.co.uk or call +44 0115 919 1662.

2. Using This Website

By using this website, you agree to use it lawfully and responsibly. You must not:

misuse the website or attempt to interfere with its operation;
submit false, misleading or fraudulent information;
copy, scrape or republish content in a way that infringes our rights or the rights of others;
use the site in a way that could damage our systems, reputation or service delivery.

3. Property Information and Availability

We aim to keep listing information accurate and current, but:

availability can change quickly;
prices, start dates and room details may change;
photographs, descriptions, travel times and area notes are provided for general guidance only;
maps, nearby locations and floor plans may be indicative rather than guaranteed.

Nothing on this website creates a tenancy, reserves a property or guarantees that an application will be accepted unless confirmed by us in writing.

4. Enquiries, Applications and Landlord Requests

When you submit an enquiry, application or landlord request through this site:

you must provide accurate and up-to-date information;
we may contact you to verify details or request more information;
submitting a form does not create a contract by itself;
a tenancy or landlord instruction only becomes binding when the relevant agreement is completed and accepted.

5. Tenant and Landlord Documents

If we provide links, files, certificates, draft terms or application materials through the website, portal or email:

they are intended only for the relevant customer and transaction;
they must not be altered, reused or circulated in a misleading way;
final contractual terms are those contained in the signed tenancy, agency or related legal documents.

6. Intellectual Property

Unless stated otherwise, the content on this website, including text, layout, branding, graphics, photographs and original copy, belongs to us or is used with permission.

You may view or print content for personal use only. You must not reproduce, distribute or commercially exploit website content without permission.

7. Third-Party Services and Links

This website may include links to third-party services such as map providers, social platforms, payment or signature tools, and external accommodation partners.

We are not responsible for third-party content, availability, policies or security once you leave our site.

8. Liability

We do not exclude liability where it would be unlawful to do so. Subject to that:

the website is provided on an "as available" basis;
we do not guarantee uninterrupted or error-free access;
we are not liable for indirect or consequential loss arising from website use alone;
you remain responsible for checking the final contractual and property details before making decisions.

9. Privacy and Cookies

Your use of the site is also subject to our Privacy Policy and our cookie settings controls.

10. Complaints

If you are unhappy with our service, please follow the process set out in our Complaints Procedure page. That page also explains how to escalate an unresolved complaint to the relevant redress scheme where applicable.

11. Changes to These Terms

We may update these terms from time to time. The latest version published on this page applies to future use of the site from the date shown above.

12. Governing Law

These terms are governed by the laws of England and Wales. Any dispute relating to these terms or website use will be subject to the jurisdiction of the courts of England and Wales, unless applicable consumer law provides otherwise.